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Support for first direct Online Banking
Support for Secure Key or Digital Secure Key
Support for first direct text message banking
General

 

Support for first direct Online Banking

Should you have any general enquiries concerning Online Banking please contact the Digital Support Team by sending us an electronic message via our messaging service, or calling us on 03 456 100 234. You will need to use your Secure Key or Digital Secure Key to send us a message through Online Banking.

They can provide assistance specifically related to the Online Banking service between 07.00 - 23.00 Monday to Friday and 08.00 - 23.00 Saturday and Sunday. Please note that if you contact us on 03 456 100 234 it is necessary for us to take you through the normal telephone security procedures.

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Support for Secure Key or Digital Secure Key

Should you have any enquiries concerning your Secure Key or Digital Secure Key please contact our Support Team by sending us an electronic message via our messaging service, or calling us on 03 456 100 242.

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Support for first direct text message banking

Should you encounter any difficulties with our text message banking service, please contact us via the electronic messaging service or call Digital Support on 03 456 100 123. They are available between 07.00 - 23.00 Monday to Friday and 08.00 - 23.00 Saturday and Sunday.

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General

If you require information on any other products or services that we offer, please send us an electronic message via the electronic messaging service or call us on 03 456 100 100, available 24 hours a day, everyday.

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