Useful information
Notifying us of a death and bereavement support
We're really sorry for your loss - we'll try to make things as simple and painless as possible.
Unclaimed assets
What happens to your money if it sits doing nothing in an account for 15 years?
Payment Protection Insurance
If you think you were mis-sold PPI, we're sorry - here's information about what we can do to help.
Money worries?
The sooner you let us know, the better. There are lots of ways to get back on track.
Transaction History Policy
We can provide you with payment transaction history at account closure and up to five years after account closure.
Responsible lending
We don't lend money to just anyone - only if it's a good idea for both of us.
Card Protection
If you think you were mis-sold Card Protection, you might have missed the boat to claim, but here's what you need to do.
Credit Scoring
When opening an account or establishing the appropriate level of credit to offer you well take your personal circumstances into consideration. To help us, we use credit scoring.
